XDollSoul Four major purchase guarantees
A safe choice for purchasing high-end sex dolls, with comprehensive protection from authenticity to after-sales service
Core security system
Aiming at the pain points of purchasing high-end dolls, we provide four core guarantees
100% Authentic Guarantee
We only cooperate with top brands such as WM, YL, SE, and JY. All dolls are directly supplied by the original factory and have TDF certification authorization certificates,so the authenticity can be verified.
100% Money Back Guarantee
If the doll you receive is defective or does not match the description, there is no need for complicated communication and you can directly exchange it for free or get a full refund, which will arrive in 3-5 working days.
Best Price Guarantee
Direct supply from the original manufacturer eliminates the middlemen. If you find a lower price for the same product within 48 hours, we will compensate you in full (excluding short-term promotions).
Strict Quality Control
Triple inspection before leaving the factory (material/appearance/function), thickened privacy packaging + shock-proof cushioning, and well-known logistics delivery to ensure intact.
Warranty Not Covered
Clarify security boundaries to avoid misunderstandings
Minor skin blemishes
Minor marks produced during the manufacturing process, such as injection points, mold seams, and slight color differences, are normal phenomena of handmade products and are regarded as the "unique identification" of the doll and do not affect its use.
Loose nails and eyelashes
The nails or eyelashes may become slightly loose during transportation, but this is not a quality issue. Please refer to the "Doll Cleaning and Maintenance Guide" and use special glue to re-attach them (we can provide free glue).
Handmade Makeup Difference
All dolls' semi-permanent makeup is done by hand, so slight differences (such as lip color depth and eye shadow layering) are normal.
Second-hand dolls
Second-hand dolls (products marked "second-hand" or "display") only provide basic functional guarantees and are not eligible for full refunds. If you have any questions, please contact customer service for repair suggestions.
User operation damage
Damage caused by improper use, such as excessive bending of limbs, broken joints, skin tears, cosmetic contamination, etc., is not covered. We reserve the right to evaluate the cause of the damage.
Custom dolls
Products with custom services (e.g., special skin tones, body shapes, facial features, etc.) are considered "custom-made." Refunds will only be provided if there are obvious quality defects or if the product does not meet the custom requirements. Subjective dissatisfaction will be resolved through negotiation.
Have questions? Contact us
We are committed to solving all your problems and responding within 24 hours to ensure a worry-free shopping experience
Customer Service Email: support@xdollsoul.com | Business Hours: Monday to Friday, 9:00 AM – 9:00 PM (GMT+0)
