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Listen to your voice
No matter if you have any questions, suggestions or needs, the XDOLLSOUL team is always ready to respond, and every message of yours will be cherished
Contact Us
Choose the method you prefer to communicate with us. We promise to respond within 24 hours and strictly protect your privacy.
Send a message
Contact
Our customer service team will reply to your email within 24 hours
Telephone consultation
Weekdays 9:00-21:00, weekends 10:00-18:00
+86 173 3557 5215 （Zora）
+1(928) 202-5730 (Grace)
Experience Center
Make an appointment to visit and experience the unique charm of XDOLLSOUL in person
Whatsapp Customer Service
Scan the QR code to add customer service WeChat and get one-on-one consulting service
Working hours
Monday - Friday
09:00 - 21:00
Saturday - Sunday
10:00 - 18:00
statutory holidays
10:00 - 16:00
Frequently Asked Questions
The following are questions frequently asked by users, which may answer your questions
How to make an appointment to visit the Experience Center?
You can schedule a visit to the Experience Center by phone, email, or WeChat. Please provide your name, contact information, and preferred time of visit when booking, and we’ll confirm your visit as soon as possible. To ensure a high-quality experience, we operate a small group schedule with a limited number of appointments per day. We recommend booking 3-5 days in advance.
How long does the customization service take?
Basic customization services (such as hairstyle and makeup adjustments) typically take 7-10 business days, while in-depth customization services (such as customized facial features and body shape adjustments) take 30-45 business days. The specific timeframe varies depending on the complexity of the customization. Customer service will provide an accurate time estimate after confirming your needs.
How to get after-sales service after purchase?
After purchase, you will be provided with exclusive customer service contact information, so you can contact us directly with any questions you may have. We also provide regular maintenance instructions to help you better maintain your product and extend its life.
What is the delivery method? Will it protect privacy?
We use a professional, private delivery service. All packages are packaged in neutral, unbranded packaging, and no product information is displayed on the delivery slip. The entire delivery process is trackable, and we will confirm the delivery time and address with you in advance to ensure that you receive your products safely and conveniently.
Can I return or exchange my product?
Due to the unique nature of our products, we do not offer returns or exchanges unless there are quality issues. If you discover any quality issues after receiving the product, please contact customer service within 24 hours and provide relevant photos. We will provide a free repair or replacement service based on the specific situation. For custom products, customer service will confirm all details with you before placing the order. After confirmation, we cannot support cancellations or modifications to the order.