Order in five easy steps
We’ve simplified the ordering process for high-end sex dolls. In just five easy steps, your desired product will be delivered safely to you.
Ordering Process Guide
From product selection to delivery confirmation, we provide full guidance to make your ordering experience simple and pleasant
Choose your favorite sex doll
Browse our product catalog and select the right brand, size, material, and aesthetic features for your needs. Use the filters on the left to quickly find the ideal product by brand, height, price, and more.
Tip: Click on the product image to view multi-angle details and video display to help you make a more informed choice.
Select Customization Options
Once you’ve found your dream product, click “Customize Details” to customize it. You can then select your skin tone, hairstyle, eye color, makeup style, and more. For advanced customization requirements (such as special physical features), please specify them in the comments box.
Note: Customization options will affect production time and price, and the system will display the adjusted total price in real time.
Confirm order information
After completing your order, click “Add to Cart” and proceed to checkout. Please carefully review your order details, including the product model, customization options, quantity, and price. Fill in your exact shipping address (we support international shipping) and select the appropriate shipping method.
Privacy protection: All packages are packaged without logos to protect your privacy.
Select payment method
We accept multiple secure payment methods, including credit cards (Visa, Mastercard), PayPal, and bank transfer. Select your preferred payment method and follow the prompts to complete the payment process. Once your payment is successful, you will receive an immediate order confirmation email.
Security: All payment information is processed through SSL encryption to ensure your payment security.
Production and Receiving
Standard products typically ship within 3-5 business days, while custom products require 7-15 business days. We will email tracking information after production is complete. Upon receiving your package, please inspect it within 24 hours and confirm receipt.
Receipt Tips: Please keep the original packaging, if there are any problems, this will help us provide you with after-sales service.
Ordering FAQs
We have collected the most common problems encountered by customers during the ordering process, hoping to help you complete your order smoothly
Can I modify the order information after ordering?
Within 24 hours after payment is completed, you can contact customer service to modify your order information (such as delivery address and some custom options). If the product has entered the production process after 24 hours, modifications may not be possible. Please contact customer service for details.
Do I need to pay customs duties for international orders?
In most cases, customs duties are already included in the order price, so you won't need to pay extra. The price you place your order in is the all-inclusive price, door-to-door. Unless policy changes require additional customs duties to be applied at checkout, we'll provide you with an estimate of potential taxes when you confirm your order.
How can I check the status of my order?
You can log in to the website and check the latest status in "My Account - My Orders". We will also promptly notify you of important progress of your order via email, such as payment confirmation, start of production, and shipment.
Can production and delivery be expedited?
Yes, we offer expedited service. Expedited production can shorten your custom product's production time to 3-7 days. Expedited delivery is available through express carriers like DHL. Expedited service is available for an additional fee, which can be selected during checkout.
Need help?
If you encounter any problems during the ordering process, our customer service team is always here to provide you with help and support .
Customer Service Email: support@xdollsoul.com | Business Hours: Monday to Friday, 9:00 AM – 9:00 PM (GMT+0)
