Privacy & Policy
XDOLLSOUL respects and protects your personal privacy. We promise to handle your information in a transparent and secure manner.
Last updated: August 25, 2024
Table of contents
Welcome to the products and services of XDOLLSOUL (hereinafter referred to as “we”). This Privacy Policy, established in accordance with applicable laws and regulations, explains how we collect, use, store, and protect your personal information, as well as your rights.
Please read and understand this Policy carefully before using our services. If you disagree with any of this Policy, please do not use our services. By continuing to use our services, you agree to all of this Policy.
1. Information We Collect
We only collect information necessary to provide our services and do not collect information unrelated to the services. This information includes:
1.1 Information You Provide
Account Registration and Login Information: When you register an account, you may be asked to provide your phone number, email address, and password for identity verification and account security.
Inquiry and Communication Information: When you contact us through the contact form, email, or phone, you may be asked to provide your name, contact information, and the content of your inquiry so that we can respond to your needs.
Order and Purchase Information: When you purchase products or customize services, you may be asked to provide your shipping address, recipient’s name, contact number, and payment information (payment information is processed by a third-party payment provider; we do not store your full payment password) for order processing, delivery, and after-sales service.
Customization Request Information: If you choose a customized service, you may be asked to provide your customization preferences (such as appearance and functionality requirements) to meet your personalized needs.
1.2 Information We Collect Automatically
Device and Access Information: When you visit our website, we may collect your device model, operating system, browser type, IP address, access time, pages visited, and duration of stay on a page to optimize the website experience and ensure network security. Cookies and Similar Technologies: We may use cookies to store your preferences (such as language and page layout) to avoid repeated operations. You can disable cookies in your browser settings, but this may affect the normal operation of some service features.
1.3 Information Provided by Third Parties
If you use our services through third-party platforms (such as social media or payment institutions), we may obtain your authorized information (such as profile picture and nickname) from the third party. However, we will only use it within the scope of your authorization and will require the third party to ensure the legitimacy of the information.
2. How Information is Used
The information we collect is used only for the following purposes and will not be used for any purposes unrelated to the services we provide:
- Providing, maintaining, and optimizing services (such as processing orders, delivering products, and providing after-sales service);
- Responding to your inquiries, requests, and complaints to ensure service quality;
- Verifying user identities, preventing fraud and security risks, and protecting your account;
- Analyzing user behavior and service usage to improve product design and user experience;
- Sending you service-related notifications (such as order status and after-sales reminders). If you do not agree to non-essential notifications, you can disable them in your account settings;
- Complying with laws, regulations, and regulatory requirements and fulfilling legal obligations.
3. Information Sharing and Disclosure
We value the security of your information and will not arbitrarily share or disclose your personal information, except under the following circumstances:
- Third-Party Service Providers: To provide service functions (such as logistics delivery, payment processing, and technical support), we may share necessary information with partnering third parties (such as couriers and payment institutions). However, we require these third parties to comply with privacy protection requirements and use the information only for the agreed-upon purposes. Unauthorized use or disclosure is prohibited.
- Your Explicit Authorization: With your written or verbal authorization, we will share information as requested (such as providing order information to our after-sales team to assist you with your issue).
- Legal and Regulatory Requirements: If disclosure is required by law, regulation, judicial decision, or administrative order, we will provide the necessary information to the extent permitted by law.
- Protecting Legal Rights and Interests: We will disclose information to the extent reasonably necessary to protect the legitimate rights and interests of you, us, or others (such as preventing fraud and addressing security incidents).
We will not sell or rent your personal information to any third party, nor will we use it for any commercial promotion without your authorization.
4. Storage and Protection of Information
4.1 Storage Method and Duration
- Your personal information will be stored on our domestic servers or on servers of third-party cloud service providers that meet security standards.
- We only store your information for as long as necessary to fulfill the purpose of our services. For example, order information will be stored for three years after order completion (for after-sales and compliance purposes), and account information will be deleted upon account cancellation (unless required by law or regulation).
- After the expiration of the storage period, we will anonymize and de-identify the information or completely delete it.
4.2 Security Measures
We employ multi-layered security measures to protect the security of your information:
- Technical: We use technologies such as encrypted transmission (HTTPS), data desensitization, and access control to prevent unauthorized access, tampering, or leakage of your information.
- Management: We establish an information security management system, provide security training and background checks for employees who access information, and restrict access to information.
- Emergency Response: If an information security incident occurs, we will immediately activate our emergency response plan, implement remedial measures, and notify you and regulatory authorities as required by law and regulation.
Please note that any network transmission carries certain security risks, and we cannot completely prevent information security breaches caused by external factors such as force majeure and hacker attacks. Please keep your account password, verification code and other sensitive information safe and avoid disclosing it to others.
5. Your Rights
In accordance with relevant laws and regulations, you have the following rights regarding your personal information, and we will facilitate your exercise of these rights:
- Right to Know: You have the right to learn about how we collect, use, and store your information. You can inquire about this through this Policy or by contacting Customer Service.
- Right to Access and Correct: You have the right to access your account information and order information, and you can correct any inaccuracies in your account settings. If you need assistance, please contact Customer Service.
- Right to Deletion: If the information collection exceeds the necessary scope, or you no longer use our services, you may request that we delete your information (unless required by law or regulation). Please contact Customer Service for assistance.
- Right to Withdraw Consent: You have the right to withdraw your consent to the collection and use of your information (for example, by opting out of marketing notifications), although this may affect your use of some services. You can do so through your account settings or Customer Service.
- Right to Cancel Your Account: You have the right to cancel your account. Upon account cancellation, we will delete your personal information (unless required by law or regulation). Cancellation requires identity verification through Customer Service, and data cannot be restored after cancellation.
- Right to Complain and Suggest: If you believe our information processing practices infringe your rights, you may file a complaint through Customer Service, and we will respond within 15 business days.
6. Policy Updates
If laws and regulations change, or our services are adjusted, this policy may need to be updated. The updated policy will be prominently displayed on our website and marked with the “Last Updated” date. If the update affects your core rights, we will notify you through website notifications, emails, and other means.
Continued use of the services after this policy is updated constitutes your agreement to the updated policy; if you disagree, you should discontinue use of the services.
7. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your information rights, please contact us through the following channels:
- Email: privacy@xdollsoul.com
- Tel:+86173 3557 5215
(weekdays 9:00 AM – 9:00 PM) - Address:ROOM 1605 HO KING COMMERCIAL CENTER 2-16 FA YUEN STREET MONGKOK，KOWLOON HONG KONG,CHINA
