Shipping Guide
Understand the entire process from production to delivery, including production time, delivery range, transportation method and tariff information
Production time
Brand Type
Average production time
TPE Brands
1-2 weeks
Silicone Brands
3-5 weeks
Note: This is an estimate. Factors such as the Spring Festival holiday, inclement weather, and epidemics may cause production times to be slightly extended. We will send you photos for confirmation before shipping.
Note: If you wish to pick up your package at a FedEx/UPS store, please provide your local FedEx/UPS store address when placing your order. If you are away from home for any reason and need the package delivered to a FedEx/UPS store, please inform us of your local FedEx/UPS store address before shipping.
Shipping Options
Our shipping partners are UPS and FedEx, the world’s leading logistics service providers, ensuring your orders are delivered safely and quickly.
Free worldwide delivery
Free delivery on all sex dolls
Security
Full logistics tracking and insurance
Delivery range and estimated time
We ship to most parts of the world, but due to import laws we do not ship to the following destinations: Islamic countries, India, Africa or Brazil.
Region and estimated delivery time
USA
Canada
Australia
Europe
7-12 working days
7-12 working days
7-12 working days
7-12 working days
Customs clearance information
To address customs clearance challenges, we charter a flight to the United States. Tracking information will not be updated until customs clearance is complete. It takes approximately 5-8 business days for the package to arrive in your country and clear customs. After customs clearance, it will be transferred to FedEx for final delivery.
How to track your order
All XDollSoul dolls are shipped directly from our factory in China. Once the doll is shipped, we will send the tracking number to your email.
Get Tracking Number
After the order is shipped, we will send the tracking number to your registered email address.
Visit the official website of Express
According to your shipping method, visit the corresponding courier official website.
Enter tracking number
Enter the tracking number you received on the courier’s official website to check the latest logistics status
Please pay close attention to your package tracking information in case of any problems (such as tracking suspension, item lost, etc.) until the package is delivered. If you encounter any problems, please contact support@xdollsoul.com.
Duties and taxes
In some countries, import taxes and duties may be charged upon delivery. These taxes and duties typically range from $100 to $150, depending on the model of the doll. Import taxes and duties are the responsibility of the buyer. We will provide you with all the assistance you need throughout this process.
Note: US customers do not need to pay any import taxes or fees. In most cases, customs duties are already included in the order price, so you won't need to pay extra. The price you place your order in is the all-inclusive price, door-to-door. Unless policy changes require additional customs duties to be applied at checkout, we'll provide you with an estimate of potential taxes when you confirm your order.
European duty-free countries
United Kingdom
Netherlands
Germany
France
Belgium
Luxembourg
Poland
Sweden
Denmark
Austria
Italy
Spain
Tariff-sharing countries
Canada
Norway
Australia
South Africa
We share up to 50% of customs duties (up to $150)
Duty-free areas in Asia
Canada
Norway
Australia
South Africa
Delivery guarantee service
Free Shipping Protection
Every XDollSoul order includes free shipping guaranteed by our partners. Ensure your order is fully protected during delivery. If your package is lost, damaged, or misdirected, we'll replace or refund it—at no extra cost, no worries. From the moment your doll leaves us until it arrives at your door, you're protected.
Discreet packaging and privacy protection
The doll is packaged in a plain, neutral cardboard box with no brand logos, product labels, or sensitive information. The packaging looks identical to a regular courier package, ensuring that neither the courier, family members, nor anyone else can know the contents, thus fully protecting your privacy.
Free premium shipping guarantee details
Lost Package: Full refund or replacement within 30 days domestically and 60 days internationally (including "marked as delivered but not received" cases).
Damaged Goods: Free replacement or full refund for non-human-caused damage.
Courier Error: Issues caused by incorrect delivery address are also covered.
Force Majeure: Solutions provided for special circumstances such as natural disasters and accidents.
Claims Advantages: 100% free coverage, fast and efficient claims process.
Your order didn't arrive as expected?
According to our many years of sales experience, if the package is not transferred properly and the delivery time exceeds 12 working days (excluding customs clearance time), please contact us for details
Business Hours: Monday to Friday, 9:00 AM – 9:00 PM (GMT+8)
